Field Operations

Distribution System Troubleshooting

Safe, Systematic Fault-Finding on the Power Distribution System

Modules

A field-ready course for utility workers, apprentices, dispatchers and technicians: how power flows from substation to customer, how to stay alive around it, and how to find and clear faults systematically — aligned to OSHA 1910.269, NFPA 70E (2024) and the Jamaica Electricity Act.

1 Welcome to the Distribution System Free preview
2 Safety & Arc Flash 🔒
3 Human Performance Tools 🔒
4 The Jobsite Conference & Job Briefing 🔒
5 Lockout/Tagout & Energized Work 🔒
6 Psychological Hazards & the Energy Wheel 🔒
7 Overhead & Underground Primary Devices (24kV) 🔒
8 Secondary Equipment, Monitoring & Protection 🔒
9 Patrol Procedures & the Troubleshooting Methodology 🔒
10 Outage Scenarios, Decision Trees & Radio Protocol 🔒
11 Customer Service, Documentation & Standards 🔒
12 Emergencies, Host-Contractor Coordination & Backfeed 🔒

Resources

Distribution System Troubleshooting — sample (Chapter 1) Sample
Distribution System Troubleshooting — Full Manual (3rd Ed.) 🔒

Downloads are licensed for your personal professional use and are logged.

Unlock the full course

You can explore the preview module free. Enter your cohort access code to unlock all modules, evaluations, resources and your certificate.

Prefer the workshop or the books?

This self-directed course complements the facilitated programme and the published books.

Order the workshop Buy the books

Who it's for

New apprentice linemen, dispatchers, customer-service reps, and technicians entering the utility field.